Agenda Day 1

8:00 AM - NaN:NaN AM Registration and Coffee

8:30 AM - 8:40 AM Chairperson’s opening remarks and welcome

8:40 AM - 9:00 AM Ice Breaker: What are your Event Objectives?

In order to boost networking and interactivity, the conference will begin with an opportunity for everybody to get to know one another. Attendees will then have 20 minutes to discuss their key objectives for attending the event which will be documented and used as a tool to influence discussions throughout the entire conference.

9:00 AM - 9:40 AM Embracing Agile through the Entire Organisation: Leadership, Buy-in and Change Management

Leon Bedaux, VP S&I Digital, KPN
· Strategy overview: Building and transforming with a step-by-step approach
· Eliminating outsourcing and offshoring, combining departments and merging legacy systems
· Securing management support and buy-in: Driving agile adoption and changing mind-sets across every department and all levels
· Selecting the right leaders and champions to drive agile working: Roles, responsibilities, characteristics and leadership qualities
· Outcomes: Measuring success and ROI

Leon Bedaux

VP S&I Digital
KPN

9:40 AM - 10:20 AM Enabling Digital Transformation: Rapid Response and Value Delivery through Agile Digital Operations

Enrique Vivas Gaviño, Group Head of Marketing and Commercial Strategy, Vodafone
· Creating and developing a transformative vision with the customer at the centre
· Deploying agile development by adapting operating models and organisational structure
· Leveraging agile development practices to deliver services more efficiently and with greater reliably
· Creating new opportunities and driving business growth

Enrique Vivas Gaviño

Group Head of Marketing and Commercial Strategy
Vodafone

Enrique Vivas Gaviño

Group Head of Marketing and Commercial Strategy
Vodafone

Yilmaz Goktug Akan

Agile Coach
TOFAS

Stuart Russell

Head of Transformation
Three Ireland

Gianvito Lanzolla

Founder and Director, Digital Leadership Research Centre
Cass Business School

Peter Veash

CEO
The BIO Agency

Justin Small

Chief Strategy Officer
The BIO Agency

Justin Small

Chief Strategy Officer
The BIO Agency

11:00 AM - NaN:NaN AM Morning Coffee and Networking Break

11:30 AM - 12:10 PM Overcoming Resistance to Change and Managing Risk Aversion

Philip Clayson, Technology Director, TalkTalk
· Fostering a culture that supports digital initiatives
· Changing mind-sets: Understanding failure as a prerequisite for success
· Addressing risk aversion amongst employees and encouraging controlled risks
· Leveraging experience from multiple sources and taking collaborative approaches to innovation

Philip Clayson

Technology Director
TalkTalk

12:10 PM - 12:50 PM Enabling New Business Models to Support the Digital Era

Marijo Volarević, Strategy Sector Director, Business Development and Innovation Center, Hrvatski Telekom
· Redefining your business model: How can operators create maximum customer and stakeholder value in a rapidly changing market?
· Ensure the right balance of risk planning & management vs. innovation
· Profitability and efficiency: Driving revenue and creating new revenue streams whilst reducing costs
· Ensuring new models support customer centricity: Enabling self-service, personalisation and security
· Identifying and selecting the right technology to support new business models and the strategic direction of the business

Marijo Volarević

Strategy Sector Director, Business Development and Innovation Center
Hrvatski Telekom

12:40 PM - 1:20 PM Implementing a "Prototyping Playground" to Support Digital Innovation: Bringing People Together

Katja Henke, Innovation and Transformation Manager, Deutsche Telekom
· Investment: Demonstrating ROI, securing buy-in and subsequent funding and finance to establishg the project
· Personnel selection and development: Nurturing the right digital talent
· Developing internal processes to support and integrate outputs into the mainstream business
· Establishing partnerships: Internal and external
· Assessment: Analysing and continuously evolving your innovation strategy to sustain success

Katja Henke

Innovation and Transformation Manager
Deutsche Telekom

1:20 PM - 2:20 PM Lunch and Networking

2:20 PM - 3:00 PM Data & Analytics: Creating a Sustainable Analytics Culture to Support Growth, Efficiency and Customer Centricity

Oliver Hansard, VP Data Services, Liberty Global
· Adopting a sustainable analytics approach to support and drive the long term business strategy
· Leveraging data & analytics to gain competitive advantage, drive new revenue streams and support growth
· Getting the right data point in the right process at the right time
· Identifying and implementing the key success factors that can support and drive a sustainable analytics culture
· Practical topics to land a sustainable analytics culture

Oliver Hansard

VP Data Services
Liberty Global

3:00 PM - 3:40 PM Artificial Intelligence: Operational Transformation and AI Implementation

Francois Borquin, Chief Digital Officer, Independent Consultant
· Re-shaping the Telco industry through AI: Intelligent data analysis and machine learning to deliver better customer experience and operational efficiency
· The importance of cloud development for AI initiatives
· Unlocking the value of unstructured data through AI and cognitive systems
· Leveraging AI to improve business outcomes and create new revenue streams

Francois Borquin

Chief Digital Officer
Independent Consultant

3:40 PM - NaN:NaN AM Afternoon Tea and Networking

4:20 PM - 5:00 PM Design Thinking: Utilising Design Thinking to Boost Digital Transformation

Yilmaz Goktug Akan, Agile Coach, TOFAS
· Overcoming diverse challenges with multiple possible solutions by defining the right problem to solve with a wider range of potential solutions
· Securing the right level of expertise to oversee the process and ensure it is considered from the beginning
· Developing a design thinking framework that encourages an entirely human-centred approach
· Continuously prioritising design thinking to put the customer at the core in a market where their expectations are changing rapidly

Yilmaz Goktug Akan

Agile Coach
TOFAS

5:00 PM - NaN:NaN AM Future Customer Experience Trends in a Transforming World

Justin Small, Chief Strategy Officer, The BIO Agency

Justin Small

Chief Strategy Officer
The BIO Agency

5:40 PM - 5:50 PM Chairperson’s Closing Remarks and End of Conference Day One

5:00 PM - NaN:NaN AM Drinks Reception