How is digital transformation reshaping the industry?
Digital transformation is inevitable for telcos wanting to remain relevant in the future. The market is saturated and OTTs have changed the game. A good customer experience is now essential. Underpinning all of this? Technology. So how are companies dealing with this transformation? What departments are essential to a successful digital journey? And how will this ultimately shape the industry? Ahead of the inaugural Digital Disruption and Transgormation for Telecoms (11th-12th October), we asked two experts, Jani Engberg from Telia Finland and Jean-Marc Capitaine from Proximus to give us their expert insight on how they are managing a smooth transition towards digitalisation in their companies.
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