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Customer centricity, monetisation and operational efficiency through digital innovation

The digital era has presented both opportunities and threats to the Telco market.

Firstly, as the rapid growth and use of smartphones changes the way in which consumers behave and interacts, it is forcing operators to move towards a service-oriented culture and adapt their services and models to match their evolving expectations.

On top of this industry shift, technological breakthroughs have continued to accelerate and new digital platforms entering the core Telco market continue to increase, offering innovative business models and leaving incumbents wondering whether they can maintain pace in the digital era.

The bottom line is profitability, growth and even survival, which will depend heavily on leveraging new technology and transforming service delivery, content and apps that will require a completely new business strategy and culture.

The Digital Disruption & Transformation Telco 2017 conference will bring together Chief Digital Officers, Chief Technology Officers and Directors/Heads/VP's of Digital Transformation, Innovation and Strategy to provide with their insights, techniques and tools required to implement a seamless digital transformation strategy that will drive profitability and customer centricity.

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